Terms of Service

1. Acceptance of Terms

By accessing or using Synelle ("the Platform") at synelle.io, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Platform. These Terms apply to all users, including workspace owners, team members, and any individuals accessing client-facing features.

2. Description of Service

Synelle is an Aesthetic Intelligence System that collects, interprets, and presents digital signals from connected platforms to provide strategic intelligence, audience insights, visibility analysis, and AI-generated narratives for culture-driven brands and agencies. The Platform includes two primary workspaces:

• Synelle Lens: Executive-level intelligence and narrative-driven reporting for founders and stakeholders.
• Synelle Studio: Operational workspace for analysts, strategists, and implementation teams.

3. Account Registration

To access certain features of Synelle, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration.
• Maintain the security of your account credentials and not share them with unauthorized parties.
• Promptly notify us of any unauthorized access or use of your account.
• Accept responsibility for all activities that occur under your account.

4. Authorized Use

You agree to use Synelle only for lawful purposes and in accordance with these Terms. You may not:

• Use the Platform to violate any applicable local, national, or international law or regulation.
• Attempt to gain unauthorized access to any portion of the Platform or its related systems.
• Reverse engineer, decompile, or disassemble any part of the Platform.
• Use automated tools to scrape, extract, or harvest data from the Platform without written permission.
• Transmit malicious code, viruses, or any technology that may harm the Platform or its users.
• Use the Platform in any way that could damage, disable, or impair its operation.

5. Third-Party Integrations

Synelle enables connections to third-party platforms including Instagram (Meta), TikTok, YouTube, Google Analytics, Shopify, Klaviyo, Pinterest, LinkedIn, and Facebook. By authorizing these integrations:

• You confirm that you have the legal right to connect and share data from those accounts.
• You acknowledge that Synelle requests only read-only access and will not post, modify, or delete content on connected platforms.
• You accept that your use of those platforms is subject to their respective terms of service and privacy policies.
• You may revoke platform access at any time from your workspace settings or directly through the connected platform.

6. AI-Generated Content

Synelle uses artificial intelligence to generate strategic narratives, intelligence reports, audience insights, and outreach content. You acknowledge that:

• AI-generated content is provided for informational and strategic guidance purposes only.
• Synelle does not guarantee the accuracy, completeness, or suitability of AI-generated outputs for any specific purpose.
• You are solely responsible for reviewing, editing, and approving any AI-generated content before use or distribution.
• Synelle is not liable for any decisions made based on AI-generated intelligence.

7. Client Data & CRM Features

When using Synelle Studio's CRM features to manage leads and client data, you agree to:

• Handle all client and prospect data in compliance with applicable data protection laws, including GDPR and CCPA.
• Obtain proper consent before adding individuals' personal information to the Platform.
• Use outreach and follow-up features responsibly and in compliance with anti-spam regulations (CAN-SPAM, CASL).
• Not use the Platform to send unsolicited commercial communications without appropriate consent.

8. Intellectual Property

All content, features, functionality, branding, and technology comprising the Synelle Platform — including but not limited to text, graphics, logos, software, and AI models — are the exclusive property of Synelle and are protected by applicable intellectual property laws.

You retain ownership of all data and content you input into the Platform. By using Synelle, you grant us a limited, non-exclusive license to process your data solely for the purpose of providing the Platform's services.

9. Subscription & Payment

Access to certain features of Synelle may require a paid subscription. By subscribing:

• You authorize us to charge the applicable fees to your designated payment method.
• Subscriptions automatically renew unless cancelled prior to the renewal date.
• Refunds are issued at our discretion and subject to our refund policy communicated at time of purchase.
• We reserve the right to modify pricing with reasonable advance notice to active subscribers.

10. Disclaimers & Limitation of Liability

The Platform is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. Synelle does not warrant that the Platform will be uninterrupted, error-free, or free of harmful components.

To the fullest extent permitted by law, Synelle shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Platform, including loss of revenue, data, or business opportunities.

11. Indemnification

You agree to indemnify, defend, and hold harmless Synelle and its affiliates, officers, employees, and agents from any claims, liabilities, damages, losses, or expenses arising from your use of the Platform, your violation of these Terms, or your violation of any third-party rights.

12. Termination & Account Deletion

We reserve the right to suspend or terminate your access to the Platform at our discretion, without notice, if we believe you have violated these Terms or engaged in conduct harmful to the Platform or other users. Upon termination, your right to use the Platform ceases immediately.

You may also choose to delete your account and all associated data at any time:

• Self-Service Deletion: Navigate to Account Settings → Delete Account & Data within the platform. After confirming the action, all your data (leads, tasks, sequences, reports, branding settings) will be permanently deleted and your account access revoked immediately.
• Data Export Before Deletion: We provide a data export tool in Account Settings that allows you to download a copy of your data prior to deletion.
• Email Requests: If you are unable to access the Platform, you may submit an account deletion request to privacy@synelle.io. We will process such requests within 30 days.

Account deletion is permanent and irreversible. Certain data may be retained where required by law (e.g., billing records). See our Privacy Policy for full details.

13. Changes to Terms

We may revise these Terms at any time. Material changes will be communicated via email or a notice within the Platform. Continued use of Synelle after changes take effect constitutes your acceptance of the revised Terms.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of the United States. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in the United States.

15. Contact

For questions about these Terms, please contact us: